What is VPN
Plans and Pricing
High Speed VPN Frequently Asked Questions
Do you offer any trial accounts?
Sorry, we do not offer free trials due to abuse. But we do have a
30 day money back guarantee
. Simply request a full refund within 30 days if you are not satisfied with our service.
Are there any blocked services in the HSVPN Network?
Yes, we do not allow P2P downloads (like torrents), child pornography, spamming other people or any hacking/cracking/carding activities. For more details please read our
Terms Of Service
My ISP/company blocks all VPN connections. Can I still use your service?
Yes, you can. You will need to set-up your HSVPN connection using the
works on TCP port
, which is never blocked by firewalls because all https sites are accessed using that port. Please note that you will need Windows 7 or Windows Vista to connect with
Do I have to renew my VPN Account? When is my credit card billed?
All our VPN Accounts are subscription based and are automatically renewed at the end of each billing period. Your credit card is automatically billed at the start of each period.
How do I cancel my VPN Account?
You can write us an email at
and we will suspend your account and stop billing your credit card. You can do this anytime you want, as you have no contractual obligations.
If I canceled my VPN Account can I later reactivate it?
Yes, you can reactivate your subscription by emailing us. This will result in a new billing period being opened with the date of the request (so you only pay for the time the VPN account is active).
Canceling or reactivating your account implies no additional fees. As our websites states there are no hidden fees and you only pay the monthly subscription cost.
Can I use my VPN account from different devices, like my laptop and my smart-phone?
Yes, but you can only connect from one device at one time. Simultaneous connections are not allowed with one account.
Can I use my VPN Account from my iPad or iPhone?
Yes, you can set-up your VPN connection from iPhone OS. For more details on how to do this take a look at our
High Speed VPN Setup Guides
Can I use my VPN Account from Linux?
You can set-up your VPN connection from Linux, but we do not offer any technical support for Linux-based connections. We do offer high quality and free technical support for VPN connections made from all versions of Windows, Windows Mobile, Mac OS and iPhone OS.
Do I need to install any software to connect to HSVPN?
No, you don`t require any additional software to connect to HSVPN. All the OSs we support have built-in VPN Clients so you don`t need to install any software like you would with OpenVPN.
Setting up you VPN Account is very easy and only takes a couple of minutes. For more details you can take a look at our
High Speed VPN Setup Guides
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